Cancellation policy



§4 Withdrawal and Cancellation (from Terms and Conditions)

4.1  A withdrawal from the booking is possible at any time, but it must be declared in writing. The relevant date is the date the withdrawal declaration is received by the Owner.

4.2 In the event of a withdrawal, the guest is obliged to pay compensation according to the following scale:

• Up to 31 days before arrival: free cancellation, 100% refund of payments,
• 30 to 15 days before arrival: 50% refund of the rental price,
• From 14 days before arrival or in case of no-show: no refund, 100% of the rental price is due.

It is expressly recommended to take out travel cancellation insurance.

4.3 The Owner may withdraw from the contract for good cause, particularly in the following cases:

• a) in the event of force majeure or unforeseeable circumstances that make it impossible to fulfill the contract,
• b) if the booking was made by the guest under false or misleading information,
• c) if the accommodation is used for purposes other than those agreed upon,
• d) in the event of significant disturbance of the peace or danger to the reputation of the Owner.

In cases under a), payments already made will be refunded. In cases under b) to d), there is no entitlement to a refund.

§5 Withdrawal by the Owner

In the event of a cancellation by the Owner due to force majeure or other unforeseeable circumstances (e.g., damage to the rental property) that make fulfillment impossible, liability is limited to the refund of the payments already made.

In the case of a justified cancellation, the guest is not entitled to compensation—liability for travel and hotel costs is not assumed.

The Owner may terminate the contract without notice after the start of the rental period if the guest persistently disturbs other guests despite a warning or behaves in such a way that the immediate termination of the rental agreement is justified.